Returns & Exchanges
Once you're received your order, you will have 15 days in which you may return or exchanged an item that is unused with tags still attached.
Once the product is returned and received by Heddels, the condition and future use of the product will be determined within three (3) business day. Used items will not be accepted for returns or refunds and will be shipped back to you.
If product is in like-new condition and can be reused, Heddels will reimburse you for the cost of the item (minus the initial shipping fee) within three (3) business days.
To return an order
If you would like to return a product that is still in unused, like-new condition with original tags, please visit our Returns Center and use the email associated with your order.
To exchange an order
Items can also be exchanged for a different size or color for free. If you would like to exchange your item(s) email us at firstname.lastname@example.org with your name, order number, and the item(s) you'd like to swap.