Return Policy
Once product received by you - our customer - you will have 15 days in which you may return an item that is unused with tags still attached (at your own expense).
Once the product is returned and received by Heddels, the condition and future use of the product will be determined within one (1) business day. Used items will not be accepted for returns or refunds and will be shipped back to you.
If product is in like-new condition and can be reused, Heddels will reimburse you within one (1) business day.
Steps to return a purchased product
If you would like to return a product that is still in unused, like-new condition with original tags, please follow these steps:
1. Email shop@heddels.com with the subject line "Return Request". In the body of the email, let us know your Order # and email address used.
2. Heddels will provide steps to process the return as well as the return address.
3. Repackage the order following our instructions and ship to the return address.