Returns & Exchanges
We accept returns for store credit on full-priced items within 30 days of fulfillment (when we ship the order to you), less the cost of shipping.
Items purchased for discount or on sale, with the exception of Heddels+ discounts, are not eligible for return or exchange.
You can either ship things back to us yourself or we can generate a return label for you upon request, the cost of which will be deducted from your store credit.
Items returned must be in like new and resellable condition, including all tags, labels, and other materials (shoeboxes, etc.) that arrived with them. Items that are dirty, scuffed, stained, altered, or have been laundered will not be accepted and sent back to you.
Items returned will be processed within 5 business days of their arrival and will be issued store credit.
Initiating a Return
You can initiate a return by emailing us at email@example.com with
- Your name
- Your order number
- The item(s) you would like to return
You must contact us before sending your item(s) back. Returns sent back without first contacting us will not be processed.
Faulty or Wrong Items Received
If you feel the item you received was faulty or not what you ordered, please contact us at firstname.lastname@example.org and your order will be handled on a case by case basis.